Order Processing, Shipping + Delivery
Order Processing, Shipping + Delivery
Thank you for shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible. Please review our Order Processing, Shipping, and Delivery Policy below.
Processing Time
Our current processing time is currently 1-7 business days. Orders placed on Fridays will be processed the following week. We do not process or ship orders on weekends or major holidays. Kindly note that processing and shipping times may be longer during times when we are experiencing a higher volume of orders including during sales, promos, or holidays. We appreciate your patience during these times! Once your order is shipped, you will receive a confirmation email with tracking information.
Order Modifications
We are unable to modify an order once it has been placed, including changing the shipping address, adding items to an order, and removing items from an order.
Incorrect Shipping Address
While we understand mistakes can happen, please check your information before you place your order. We are not responsible for incorrect shipping addresses. Orders cannot be changed, and addresses cannot be changed after your order has been placed. Shipping and delivery errors and inquiries must be communicated directly to the shipping courier indicated on your shipping confirmation email.
Freight-Forwarding Companies
Currently, we are unable to ship to freight-forwarding companies.
Package Refusal or Return
Please be aware that if a package is refused or returned for any reason, we do not offer refunds or exchanges. There are no exceptions. Orders are shipped to the shipping address that is provided by the customer at checkout. We are not responsible for any customer input errors including incomplete, incorrect, or undeliverable addresses. In such cases, the customer will be liable for any and all costs, charges, and fees incurred in returning and reshipping an undeliverable shipment. We are not responsible for returned packages that have failed to be picked up by the customer at the local destination post office or mail room. Original shipping costs will not be refunded. Orders that must be reshipped due to customer error are not eligible for the free shipping promotion. If you would like the package reshipped, you will be responsible for any additional shipping charges.
Unable to Locate Address/Undeliverable Address
If your shipping address does not exist or shows as undeliverable when we are attempting to ship it out, we will reach out to you for an updated shipping address. The order will be automatically cancelled after 48 hours if we do not hear from you.
Thank you for shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible. Please review our Order Processing, Shipping, and Delivery Policy below.
Processing Time
Our current processing time is currently 1-7 business days. Orders placed on Fridays will be processed the following week. We do not process or ship orders on weekends or major holidays. Kindly note that processing and shipping times may be longer during times when we are experiencing a higher volume of orders including during sales, promos, or holidays. We appreciate your patience during these times! Once your order is shipped, you will receive a confirmation email with tracking information.
Order Modifications
We are unable to modify an order once it has been placed, including changing the shipping address, adding items to an order, and removing items from an order.
Incorrect Shipping Address
While we understand mistakes can happen, please check your information before you place your order. We are not responsible for incorrect shipping addresses. Orders cannot be changed, and addresses cannot be changed after your order has been placed. Shipping and delivery errors and inquiries must be communicated directly to the shipping courier indicated on your shipping confirmation email.
Freight-Forwarding Companies
Currently, we are unable to ship to freight-forwarding companies.
Package Refusal or Return
Please be aware that if a package is refused or returned for any reason, we do not offer refunds or exchanges. There are no exceptions. Orders are shipped to the shipping address that is provided by the customer at checkout. We are not responsible for any customer input errors including incomplete, incorrect, or undeliverable addresses. In such cases, the customer will be liable for any and all costs, charges, and fees incurred in returning and reshipping an undeliverable shipment. We are not responsible for returned packages that have failed to be picked up by the customer at the local destination post office or mail room. Original shipping costs will not be refunded. Orders that must be reshipped due to customer error are not eligible for the free shipping promotion. If you would like the package reshipped, you will be responsible for any additional shipping charges.
Unable to Locate Address/Undeliverable Address
If your shipping address does not exist or shows as undeliverable when we are attempting to ship it out, we will reach out to you for an updated shipping address. The order will be automatically cancelled after 48 hours if we do not hear from you.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Delivery Times + Delays
Delivery Times + Delays
Delivery times vary. Please note that Good Karma SZN cannot guarantee delivery by a specific date and is not responsible for any carrier related delays. We do not guarantee the estimated delivery date that is provided by the carrier in the order’s tracking information. It is important to know that during peak holiday seasons additional transit time may occur. We do not offer refunds for shipping delays or because the carried did not deliver the package by their estimated delivery date.
Lost + Stolen Packages
We're sorry to hear this! We are not responsible for any lost or stolen packages. If your items are damaged, you must file a claim with the shipping carrier and follow their process. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.
Lost + Stolen Packages
We're sorry to hear this! We are not responsible for any lost or stolen packages. If your items are damaged, you must file a claim with the shipping carrier and follow their process. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.