Order Issues

Incorrect Item Received
We are so sorry to hear that you received an incorrect item in your order. Please reach out to us at goodkarmaszn@outlook.com within 48 hours of receiving your order with your first and last name, order number, and a photo of the incorrect product and our team will be happy to resolve this for you.

Missing Item
We are so sorry to hear that an item in your order is missing. Please reach out to us at goodkarmaszn@outlook.com within 48 hours of receiving your order with your first and last name, order number, and a photo of everything you received, as well as the packaging.

Damaged Items
We're sorry to hear this! If your items are damaged, you must file a claim with the shipping carrier and follow their process.

Lost + Stolen Packages
We're sorry to hear this! We are not responsible for any lost or stolen packages. If your items are damaged, you must file a claim with the shipping carrier and follow their process. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.